Information Technology
- Provides service desk support and develops business systems
- Teams of skilled developers and customer service experts
- Keeps the business at the forefront of new technologies
Our IT department has two main functions – business systems and a service desk function. Business systems look after a range of programs including our customer relationship management system, a tailored version of Microsoft Dynamics. The main systems we use are a blend of off-the-shelf packages and in-house bespoke applications and are designed for a variety of key functions including recording patient information and visits, scheduling, online ordering and Sage accounting. One example of how technology benefits nurses is the use of handheld PDAs that record patient information.
My team provides structured technological support to all staff, helping people resolve any problems they may have, whether working remotely, or by providing on-site visits. We have a good balance in the team between those with a customer service background and those with technical expertise. Our job is to help people.
IT Service Desk Manager
