Service innovation
Since we started in 1992, Healthcare at Home has been a pioneer of high-tech home healthcare, being the first, and often still the only, company to provide certain treatments outside of a hospital setting.
We always put patients first, recognising all their needs as people rather than just the demands of their condition or treatment. All patients are cared for by a local team of experienced, specialised medical professionals, from whom they receive focused attention and care.
Working in conjunction with the referring clinician, we design a bespoke service for patients, whether it be prescription management and home delivery, or assembling a community-based, multi-disciplinary teams (physiotherapists, family liaison officers etc). Patients can have 24-hour access to nursing and emotional support where required, often via our innovative Care Bureau.
Our prescription management service ensures that patients always receive the correct medication and ancillary medical items, at the right time, without the need for hospital, GP or pharmacy visits.
Caring for patients within the community in this way has been proven to be cost-effective. In the largest study of its kind, a 2008 UK study showed that patients treated by Healthcare at Home for a wide range of conditions over the course of a year was approximately 80 per cent less expensive than comparable in-hospital treatment.
The Healthcare at Home community-based breast care is the way forward and an exemplar for service design. The nurse co-ordinates all aspects of care from before the first hospital visit through investigation and diagnosis, surgery, adjuvant treatments and support through palliative treatment and terminal care. She is knowledgeable, a super communicator and peerless organiser.
Northern Centre for Cancer Care, Freeman Hospital
Safe, clinically effective, cost-efficient and favoured by patients, treating patients at home with us allows:
- Greater choice as to how and where care is delivered
- Consistently high patient satisfaction – our latest survey showed 96% patient satisfaction
- Reduced in-hospital capacity pressures allow more focus on specialist services
- Additional treatment capacity enables faster access to treatment
- 24/7 clinical support for patients on nurse-supported services, reducing inappropriate admissions
- Professional, personal, one-to-one care throughout the patient’s care pathway
- Proactive prescription management, stock checking, regular patient / nurse contact and device education improves treatment compliance
- Reduced risk of hospital acquired infections
- Rapid response service manned by clinical staff, available to patients, carers and referring clinicians 24/7 for patients on nurse-supported services
- Reduced dependence on family members or carers
- Patients have greater freedom and flexibility
- Patients benefit from less time and money spent on travelling to and from hospital
Our latest survey showed that 96% patients preferred being treated at home
Recovering from cancer
Our services
The widest range of home healthcare services anywhere in the UK.
