Quality and safety
Quality and safety are at the heart of everything that Healthcare at Home does, and we continually strive to improve and develop our services, ensuring they are unparalleled in the sector.
We routinely monitor our own standards of care by drawing on patient, staff and commissioner feedback. We are also subject to rigorous audit and inspection from professional bodies such as The Care Quality Commission, The Regulation and Quality Improvement Authority and The Royal Pharmaceutical Society of Great Britain.
Service commissioners, including NHS trusts, pharmaceutical companies and private medical insurers also regularly monitor our patient satisfaction data and we have been shortlisted for several patient experience awards.
Our clinical governance agenda is stringent, which means we are consistently working towards best practice and ensuring that all our protocols, procedures and training are up to date.
We were proud to be the first high-tech homecare provider to receive ISO 9001:2000 accreditation, which encompasses all operational activities.
Their experience of providing services in the community combined with a thorough and disciplined approach meant that we were confident that patients experienced a safe service that would address their needs.
Lead Commissioner, Community Services and Long Term Conditions, NHS Warwickshire
Our services
The widest range of home healthcare services anywhere in the UK.
