Privacy policy

THIS POLICY SETS OUT THE PERSONAL AND OTHER INFORMATION WE, HEALTHCARE AT HOME LTD, COLLECT ABOUT YOU AND YOUR USAGE OF OUR WEBSITE, WHEN YOU VISIT OUR WEBSITE, AND HOW WE WILL TREAT THAT INFORMATION, INCLUDING THAT IT MAY BE PROCESSED IN THE UNITED STATES.

IF YOU DO NOT WANT US TO USE YOUR PERSONAL AND SUCH OTHER INFORMATION IN THE MANNER SET OUT IN THIS POLICY, PLEASE DO NOT USE OUR WEBSITE.

YOU MAY WISH TO CONSIDER FOLLOWING THE STEPS SET OUT IN SECTION 3 BELOW (REGARDING HOW TO BLOCK COOKIES).

THIS POLICY FORMS PART OF OUR TERMS AND CONDITIONS, WHICH CAN BE ACCESSED BY CLICKING HERE.

(1) Information about us

We, Healthcare at Home Ltd, operate our website www.hah.co.uk, and control how all information obtained from it is used and processed.

We are a private limited company registered in England & Wales under registration number 02759609

Our registered address is:

Healthcare at Home Ltd

Fifth Avenue
Centrum 100
Burton-on-Trent
Staffordshire
United Kingdom
DE14 2WS

Our data protection registration number is Z6896758.

If you have any questions about this privacy policy or our treatment of your personal or any other information, please write to us by email or by post. Please click here to access our contacts page.

(2) What information do we collect?

We collect, store and use the following kinds of information relating to you and your use of our website:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views, what pages you view);

(b) information that you provide to us for the purpose of registering with our website and/or subscribing to our website services.

(3) How we collect such information

We collect information when you directly provide it to us, for example by completing a form set out on our website.

We also collect information by using cookies.

A cookie is a small amount of computer code that is sent by a web server - a computer hosting a website - to your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox or Google Chrome), and stored by that browser. Your browser will then send information back to the web server each time the browser requests a page from the server. This enables the web server to identify and track the web browser, and in turn, your usage of the internet.

We may use “session” cookies and "persistent" cookies on our website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use a software program called Google Analytics to analyse the use you and other visitors make of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. All information we collect from our website will be passed to Google Inc and/or any of its subsidiaries from time to time for such purposes. Google will store this information and may use it in certain ways. These ways are set out in Google's privacy policy which is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Microsoft Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(4) Using your personal and other information

We may use your personal information to:

(a) administer and improve our website;

(b) improve your browsing experience by personalising our website;

(c) enable your use of the services available on our website;

(d) send you general (non-marketing) commercial communications;

(e) provide Google with statistical information about visitors to our website for the purpose of the Google Analytics services detailed above – but this information will not be used to identify you individually; and

(f) deal with enquiries and complaints made by or about you relating to our website;

(g) to notify you of changes to this privacy policy and/or our terms and conditions, by email.

We will not, without your express consent, use your personal information for direct marketing or provide your personal information to any third parties for the purpose of those third parties undertaking any direct marketing.

(5) Disclosures

We may disclose information about you to any company or other legal entity which forms part of our group, together with our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

We may disclose information we collect from our website to Google, as described above (see section 3). We may also disclose such information to the organisation which hosts our website, which is based in the United States. See section (6) below for more information on this issue.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) where you give us you consent to do so.

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) International data transfers

Our website is hosted in the United Kingdom. Information which you provide or which we otherwise obtain will be transferred to the United Kingdom in the course of you using our website and processed there only for the above purposes and in accordance with our instructions. By using our website, you agree to such transfer of your personal information.

(7) Security of your information

We will ensure that the information we collect from our website is protected by appropriate technical, security and organisational measures so as to ensure that such information is not accidentally or unlawfully accessed, lost, altered, destroyed or disclosed.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping any passwords or other user details confidential. We will not ask you to reveal any password you have been issued with.

(8) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(9) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal information for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

This privacy policy is based on a version provided courtesy of Employment Law Contracts and Website Law