End of life care

A multi-disciplinary co-ordination service that enables people to die in their place of choice. Our End of Life service prevents hospital admissions by supporting and caring for people at home in the last 12 months of life.

We provide patients and their carers with family support and co-ordination, clinical triage, drug access support and a rapid response service 24 hours a day, 365 days a year. Patients are assigned a family liaison co-ordinator (a fully qualified, specialist nurse providing personalised care), who organises a care plan to suit their individual needs.

Key features include:

• The Care Bureau - a single point of access that signposts patients, dispatches the rapid response team, provides telephone support and advice, and schedules nurse visits and drug delivery.
• A seamless patient pathway, improving co-ordination of existing local services and centralised electronic patient records via the Care Bureau.
• Dedicated family liaison co-ordinators (FLCs).
• A patient advocacy service for liaising with Local Authorities and other agencies including housing benefits and grant applications.
• A rapid response team for clinical assessment and patient visits, 24 hours a day, 7 days a week.

This unique, award-winning service:

• Reduces hospital admissions for patients, both from home and nursing / residential homes.
• Improves care planning around patient end of life, removing fear and pain from the patient experience.
• Improves visibility of services to commissioners and gives patients, nurses, carers and referring clinicians access to key services, care and support 24/7.
• Improves communication and the coordination of services between care providers.
• Is proven to be extremely cost effective to both patients and the NHS.

NHS BEN saved £1 million in their first year of working with Healthcare at Home on end of life.

View video about how the service works