The aims of VeinCentre
Efficiency: To minimise the number of visits necessary, the time treatment takes and the time off work and hobbies. Respond to all queries and requests knowledgeably, quickly, directly and confidently. To see patients at a time convenient to them and to have no significant waiting lists.
Personal service: To treat every patient with respect and listen to their needs and wishes. To be friendly, open and cheerful. To offer a wide choice of appointment times and convenient locations.
Safety: To keep facilities scrupulously clean and develop rigorous risk management systems. To provide regular staff training and appraisal.
Effectiveness: To utilise the latest proven innovations and equipment. To carefully analyse each patient's problem and provide the most effective bespoke treatment. To manage 99% of all patients without surgery. To complete treatment as planned and never have to bring patients back for a repeat attempt.
Comfort: To create modern environments of the highest quality. To utilise techniques which minimise pain.
Honesty: To be upfront about costs, likely outcomes and possible side effects. To encourage, and regularly analyse, feedback about the service.
Value: To charge reasonable rates and have no hidden and unexpected charges. To provide low cost credit facilities for those who request them.
